Terms of Use

Last updated: 2026-06-30

Introduction

These Terms of Use (the "Terms") form a binding agreement between Reinversed AB, a limited company incorporated in Sweden with registered office in Stockholm, Sweden ("Reinversed", "we", "us"), and the legal entity or individual that registers for, subscribes to, signs an Order Form for, embeds, accesses or uses the Service ("Customer", "you").

The Service is primarily intended for business and professional use. If you accept these Terms or use the Service on behalf of an organisation, you confirm that you are authorised to bind that organisation. If you use the Service as a consumer acting outside a trade, business, craft or profession, the consumer fallback provisions in these Terms apply and nothing in these Terms limits your mandatory rights under Swedish or EU consumer law.

By creating an account, clicking to accept these Terms, signing an Order Form that references these Terms, embedding an interface connected to the Service, or accessing or using the Service, Customer agrees to these Terms.

Key definitions

Acceptable Use Policy or AUP means Reinversed's acceptable use policy at reinversed.com/legal/acceptable-use, as updated from time to time.

Agent means an AI assistant, automation, workflow or agentic system configured, registered, tested, deployed, embedded, monitored or managed by Customer through the Service.

Agent Action means any action, request, tool call, API call, workflow execution, data retrieval, data modification, communication, transaction or other operation initiated or performed by an Agent through or in connection with the Service.

Agent Output means any content, response, recommendation, classification, summary, decision-support material or other output generated by an Agent.

Connected Source means any third-party or customer-controlled system, application, database, data source, repository, account, API, tool or service that Customer connects to, enables for, or uses with the Service.

Customer Content means prompts, instructions, files, text, images, records, databases, messages, configurations and other content or materials submitted to, uploaded to, transmitted through, or made available to the Service by or for Customer, authorised users or end users.

Customer Data means Customer Content, Agent configurations, Agent policies, workflow settings, approval settings, Integration Credentials, Agent Outputs, Agent Actions metadata, logs made available to Customer, and other data or materials submitted to or generated through the Service for Customer, excluding Usage Data and Reinversed technology.

Customer System means Customer's own environment, application, website, product, system, infrastructure or workflow connected to or using the Service.

Data Processing Agreement or DPA means Reinversed's data processing agreement at reinversed.com/legal/dpa, as updated in accordance with these Terms.

Documentation means Reinversed's user guides, technical documentation, API documentation, security documentation and other written instructions made available for the Service.

End User means any person who interacts with Customer's Agents, embedded interfaces or Customer Systems connected to the Service, other than Customer's authorised users.

Integration Credentials means API keys, OAuth tokens, secrets, service accounts, access tokens and other credentials or access mechanisms used to connect the Service, Agents or Connected Sources.

Order Form means an order form, statement of work, online checkout flow, subscription page, quote, invoice, enterprise agreement or other commercial document that identifies Customer's subscription, plan, fees or commercial terms and references these Terms.

Service means the Reinversed platform for registering, testing, demonstrating, approving, deploying, embedding, monitoring and improving AI agents, including the agent registry, internal chat, embeddable agent interfaces, lifecycle and approval workflows, scoring and feedback, usage and analytics features, integrations, logs, administration features, APIs, SDKs and Documentation.

Subscription Term means the subscription period stated in the Order Form or plan, including renewals.

Usage Data means technical, telemetry, analytics, diagnostic, security, billing and usage data about how the Service is accessed and used, excluding the substance of Customer Content.

Write Action means an Agent Action that creates, changes, deletes, sends, approves, submits or otherwise modifies data, records, permissions, workflows, communications or other state in a Connected Source, Customer System or other system.

The Service and right of use

Subject to these Terms and payment of applicable fees, Reinversed will make the Service available to Customer during the Subscription Term in accordance with the applicable Order Form.

Reinversed grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Service for Customer's internal business purposes and, where enabled in the Service or agreed in an Order Form, to make Customer-configured Agents available through embedded interfaces to authorised users and end users.

Customer may permit authorised users to use the Service under Customer's account. Customer is responsible for all acts and omissions of authorised users and end users as if they were Customer's own acts and omissions.

Where enabled, Customer may embed or make available interfaces that allow end users to interact with Customer's Agents. Customer is solely responsible for its relationship with end users and for all use of Agents by end users, including providing required notices, obtaining required consents, establishing a valid legal basis for personal-data processing, setting appropriate access controls, and ensuring that the use of Agents complies with applicable law and these Terms.

Restrictions

Customer must not, and must not permit any person to:

resell, rent, lease, lend, sublicense or provide the Service to third parties except as expressly permitted in these Terms or an Order Form;
copy, modify, adapt, translate or create derivative works of the Service or Documentation, except as expressly permitted;
reverse engineer, decompile, disassemble or attempt to derive source code, model weights, underlying components or non-public architecture, except to the extent this restriction is prohibited by applicable law;
circumvent usage limits, security controls, authentication mechanisms, approval workflows or access restrictions;
introduce malicious code or use the Service to interfere with, disrupt or overburden Reinversed, other customers or third-party systems;
use the Service or Documentation to develop, train, benchmark or operate a product or service substantially similar to or competitive with the Service, except to the extent this restriction is prohibited by applicable law;
remove or obscure proprietary notices; or
use the Service in breach of the Acceptable Use Policy.

Accounts, credentials and security

Customer must provide accurate registration, billing and account information and keep it current. Customer is responsible for maintaining the confidentiality and security of all account credentials, Integration Credentials, API keys, service accounts and other access mechanisms used with the Service.

Customer must use reasonable security measures, including multi-factor authentication where available, least-privilege access, prompt revocation of access when no longer required, and prompt rotation of credentials following suspected compromise. Customer is responsible for all activity under its account and must promptly notify Reinversed of any suspected unauthorised access, credential compromise, personal data breach or misuse involving the Service.

Reinversed will maintain reasonable technical and organisational measures designed to protect the Service, as further described in the DPA, security documentation or applicable Order Form.

Customer responsibilities and acceptable use

Customer is responsible for its Agents, Customer Data, Connected Sources, Customer Systems, Integration Credentials, authorised users, end users and use of the Service. Customer must:

comply with all laws applicable to Customer's use of the Service, Agents, Customer Data, Agent Outputs, Agent Actions, Connected Sources and end user-facing deployments;
obtain and maintain all rights, licences, permissions, notices, consents and legal bases necessary for Reinversed to process Customer Data and for Customer to connect any Connected Source, Customer System or content to the Service;
configure Agents, access rules, permissions, approval flows, deployment targets, Write Actions and human oversight appropriately;
apply least-privilege access permissions to Connected Sources and Integration Credentials;
test and validate Agents before deployment, including before making them available to end users;
monitor Agents and logs in a manner appropriate to the risks of Customer's use case;
not use the Service to store, transmit, generate or distribute unlawful, infringing, defamatory, deceptive, harmful or rights-violating material;
not use the Service to attempt to gain unauthorised access to any system or data, to transmit malicious code, or to disrupt or overburden the Service or third-party systems;
not use the Service for any AI practice prohibited by applicable law, including practices prohibited under the EU Artificial Intelligence Act; and
comply with the Acceptable Use Policy.

AI agents, outputs and actions

The Service enables Customer to configure, test, approve, deploy, monitor and govern AI agents, including agents that may generate content, retrieve information, call tools, interact with Connected Sources, or initiate workflows. Artificial-intelligence systems are probabilistic and may produce outputs or actions that are inaccurate, incomplete, outdated, biased, unsafe, unexpected or unsuitable for Customer's intended use.

Customer is solely responsible for determining whether Agent Outputs and Agent Actions are appropriate, lawful, accurate, safe and suitable for Customer's intended use. Customer is responsible for the consequences of Agent Outputs and Agent Actions, including Write Actions, except to the extent caused by Reinversed's breach of these Terms.

Customer must apply appropriate human oversight to Agents, Agent Outputs and Agent Actions, particularly where they may affect individuals' rights, employment, access to services, financial interests, legal position, health, safety or other material interests. Customer must not present Agent Outputs as professional advice, including legal, medical, financial or other regulated advice, without independent qualified review.

Customer is responsible for classifying its own AI use cases and for complying with obligations that apply to Customer as a provider, deployer, importer, distributor or other operator of an AI system under the EU Artificial Intelligence Act or other AI laws. Customer must not use the Service for high-risk, regulated, safety-critical or legally significant use cases unless Customer has carried out appropriate risk, legal and conformity assessments and Reinversed has expressly agreed to the relevant use in an Order Form or in writing.

Reinversed does not warrant the accuracy, completeness, legality, safety, reliability or fitness for a particular purpose of any Agent Output or Agent Action. Reinversed does not guarantee that guardrails, scoring, monitoring, approval workflows or other governance features will detect or prevent all errors, unsafe behaviour, misuse, policy violations or legal non-compliance.

As between the parties, Customer is responsible for the AI systems, Agents, use cases, data, deployment context and decisions that Customer configures, approves, deploys, embeds or makes available using the Service. Reinversed is responsible for the Service as provided by Reinversed.

Connected sources, integrations and third-party services

Customer controls which Connected Sources are enabled, what data Agents may access, what permissions Agents receive, and whether Agents may perform Write Actions. Customer is solely responsible for configuring, authorising, testing, approving, monitoring and supervising all Connected Sources, Integration Credentials, Agent Actions and Write Actions.

The Service is hosted on Google Cloud and may use Google Cloud, Google Vertex AI, Gemini, OpenAI, Anthropic and other model, infrastructure, storage, security, logging, analytics, payment, communication and support providers for Service functionality. Customer authorises Reinversed to transmit Customer Data to such providers as necessary to provide the Service, subject to the DPA where personal data is processed on Customer's behalf.

Where Customer configures or provides its own API keys or provider accounts, Customer is responsible for those third-party accounts, provider terms, provider usage charges and legal bases for transferring Customer Data to those providers. Reinversed is not responsible for Customer-controlled Connected Sources, customer-supplied model providers or third-party services that Customer chooses to enable, except to the extent Reinversed has expressly assumed responsibility in an Order Form or these Terms.

Third-party services are governed by their own terms and privacy notices. Reinversed may suspend or disable an integration if the relevant third-party service is unavailable, suspended, deprecated, insecure, legally restricted or no longer commercially reasonable to support.

Customer Data and training

As between the parties, Customer retains all rights in Customer Data. These Terms do not transfer ownership of Customer Data to Reinversed.

Customer grants Reinversed a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display, analyse and otherwise use Customer Data solely to provide, secure, maintain, troubleshoot, support and improve the reliability, safety and performance of the Service, and as otherwise instructed by Customer or permitted by these Terms.

Reinversed may use Usage Data, feedback, and aggregated or de-identified data to operate, secure, analyse, improve and develop the Service, provided that such data does not identify Customer, any authorised user, any end user or any individual.

Reinversed will not use Customer Content to train or fine-tune third-party foundation models. Reinversed will not use Customer Content to train or fine-tune Reinversed models, create reusable evaluation datasets, or otherwise improve the Service in a way that uses the substance of Customer Content, unless Customer has expressly opted in or agreed to such use in writing. This does not prevent Reinversed from processing Customer Content where necessary to provide support requested by Customer, investigate security incidents, prevent misuse, comply with law, or provide the Service.

Where Customer Data contains personal data and Reinversed processes that personal data on Customer's behalf, Reinversed acts as processor and processes it in accordance with the DPA and applicable data-protection law.

During the Subscription Term and for the post-termination export period described in these Terms or the DPA, Customer may export Customer Data using the functionality made available in the Service.

Intellectual property

Reinversed and its licensors own all intellectual-property rights in and to the Service, underlying software and platform, Documentation, Reinversed technology, templates, non-Customer-specific workflows, product design, systems, know-how, improvements and modifications. Except for the limited rights expressly granted in these Terms, no rights are granted to Customer.

Customer owns Customer-created Agent configurations, prompts, workflows, policies, evaluations and similar materials, excluding the Service, Reinversed technology and Reinversed's underlying platform, templates and know-how.

Customer may provide suggestions, feedback or ideas about the Service. Reinversed may use them without restriction or compensation, provided Reinversed does not disclose Customer's confidential information in doing so.

Agent Outputs may not be unique, and similar outputs may be generated for other customers or users. Reinversed does not claim ownership of Customer-specific Agent Outputs as between the parties, but Customer is responsible for determining whether outputs can be lawfully used or protected.

"Reinversed" and related logos are trademarks of Reinversed and may not be used without prior written consent.

Fees, payment and taxes

Customer will pay the fees set out in the applicable Order Form, checkout flow or plan. Unless stated otherwise, fees are exclusive of value-added tax and other applicable taxes, which Customer is responsible for paying. If Customer is a consumer, prices presented at checkout will include applicable taxes where required by law.

Fees are payable in accordance with the applicable Order Form. If no payment terms are stated, invoiced fees are due within 30 days of the invoice date. Fees are non-refundable except as expressly stated in these Terms, an Order Form or mandatory law.

Subscriptions renew for the renewal periods stated in the Order Form or checkout flow unless cancelled or not renewed in accordance with those terms. For self-service subscriptions, Customer may manage or cancel the subscription through the billing interface or customer portal made available in the Service. Unless the applicable plan states otherwise, cancellation takes effect at the end of the current paid billing period.

Trials, free services, credits, top-ups, promotions, usage quotas and included usage are governed by the limits, expiry periods and conditions shown in the Service, Order Form or promotion terms. Credits and included usage have no cash value, are not legal tender, and are not refundable or transferable except as required by mandatory law or expressly agreed in writing.

Overdue amounts may accrue interest in accordance with the Swedish Interest Act (räntelagen). Reinversed may suspend the Service for non-payment after giving reasonable notice where practicable.

Where the Service or a feature is offered free of charge, on trial, as a beta, preview, experiment or early-access feature, it is provided "as is" and "as available", may be modified or withdrawn at any time, and the liability cap for free services applies to the maximum extent permitted by law.

Confidentiality

Each party will use the other party's confidential information only to perform under these Terms, will protect it using at least reasonable care, and will not disclose it except to its employees, contractors, affiliates, advisers, subcontractors or sub-processors who need to know it and are bound by confidentiality obligations at least as protective as those in these Terms.

Confidential information does not include information that is public through no breach of these Terms, was already lawfully known by the receiving party, is independently developed without use of the disclosing party's confidential information, or is lawfully received from a third party without confidentiality restrictions.

Confidentiality obligations survive for five years after termination, except that trade secrets and Customer Data remain protected for as long as they remain confidential under applicable law.

Data protection

Each party will comply with applicable data-protection laws, including the EU General Data Protection Regulation and Swedish implementing law.

Where Reinversed processes personal data on Customer's behalf, the Data Processing Agreement is incorporated into these Terms and applies automatically. Customer is responsible for ensuring that its instructions to Reinversed are lawful and that Customer has a valid legal basis for Customer Data processed through the Service.

Reinversed's processing of personal data as controller, for example for account administration, billing, security, communications and marketing, is described in the Privacy Policy.

Data export, switching and portability

Customer may export Customer Data using available Service functionality during the Subscription Term and for 30 days after termination or expiry, unless access has been terminated for security, legal or acceptable-use reasons that reasonably prevent continued access.

Where mandatory law gives Customer additional rights to export data, switch providers, retrieve digital assets or receive assistance with switching, Reinversed will comply with those requirements. Any additional professional services, custom formats or migration assistance are subject to the applicable Order Form unless mandatory law requires otherwise.

Consumer fallback

The Service is primarily designed for business customers. If Customer uses the Service as a consumer and a consumer contract is formed, the following applies:

nothing in these Terms excludes or limits mandatory rights under Swedish or EU consumer law, including rights relating to clear pre-contract information, legal guarantees, digital-service conformity, remedies, withdrawal, refunds, unfair contract terms and mandatory jurisdiction;
any limitation of liability, warranty disclaimer, non-refund rule, automatic-renewal rule, governing-law clause or dispute clause applies only to the extent permitted by mandatory consumer law;
if a statutory right of withdrawal applies, Customer may withdraw within 14 days unless Customer has expressly requested immediate performance or digital delivery and acknowledged that the right of withdrawal may be lost once the Service has been fully performed or digital content has been delivered as permitted by law; and
Reinversed may provide additional consumer notices or cancellation instructions in the checkout flow or Service, which form part of these Terms.

Warranties and disclaimers

Each party warrants that it has authority to enter into these Terms. Reinversed will provide the paid Service with reasonable skill and care and substantially in accordance with the Documentation.

Except as expressly stated in these Terms, and to the maximum extent permitted by law, the Service, Agents, Agent Outputs, Agent Actions, beta features and third-party services are provided "as is" and "as available". Reinversed disclaims all other warranties, whether express, implied or statutory, including implied warranties of quality, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation, except to the extent such warranties cannot be disclaimed under mandatory law.

Limitation of liability

Nothing in these Terms limits or excludes either party's liability where it cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, for intent or gross negligence, for fraud, or under mandatory provisions of Swedish or EU law.

Subject to the above, neither party is liable for any indirect or consequential loss, or for loss of profits, revenue, anticipated savings, goodwill, business opportunity, or loss or corruption of data beyond what is required by mandatory law.

Subject to the above, Reinversed is not liable for any loss arising from Customer's reliance on, approval of, deployment of, embedding of, or failure to supervise any Agent, Agent Output, Agent Action, Write Action, Connected Source, Integration Credential, Customer System or end user-facing deployment, except to the extent caused by Reinversed's breach of these Terms.

Subject to the above, each party's total aggregate liability arising out of or in connection with these Terms will not exceed the total fees paid or payable by Customer for the Service in the twelve months preceding the event giving rise to the liability. Where the Service is provided free of charge, Reinversed's total aggregate liability will not exceed EUR 1,000. This cap does not apply to Customer's payment obligations, Customer's breach of the restrictions or Acceptable Use Policy, either party's confidentiality obligations, or indemnification obligations.

Indemnification

Customer will defend and indemnify Reinversed against third-party claims, and resulting losses, damages, fines, penalties, costs and expenses, arising from or relating to Customer Data, Customer Content, Customer's Agents, Agent Outputs, Agent Actions, Write Actions, Customer Systems, Connected Sources, Integration Credentials, end user-facing deployments, or Customer's use of the Service in breach of these Terms or applicable law.

Reinversed will defend Customer against third-party claims alleging that the Service, as provided by Reinversed and used in accordance with these Terms, infringes that third party's intellectual-property rights, and will indemnify Customer for resulting losses finally awarded by a court or agreed in settlement approved by Reinversed.

Reinversed's infringement indemnity does not apply to claims arising from Customer Data, Customer Content, Customer Systems, Connected Sources, Customer instructions, modifications not made by Reinversed, use in breach of these Terms, use after Reinversed provides a non-infringing alternative, or combination with products, services or data not provided by Reinversed.

The indemnified party must promptly notify the indemnifying party of the claim, provide reasonable cooperation, and allow the indemnifying party to control the defence and settlement, provided no settlement may admit fault or impose non-monetary obligations on the indemnified party without its consent.

Term and termination

These Terms apply from acceptance and continue for the Subscription Term and any renewals. Unless otherwise stated in an Order Form, subscriptions renew for successive periods equal to the expiring Subscription Term unless either party gives notice of non-renewal before the renewal date.

Either party may terminate these Terms or the affected Order Form for material breach that remains uncured 30 days after written notice. Either party may terminate immediately if the other party becomes insolvent, enters liquidation, ceases business or becomes subject to similar proceedings.

On termination or expiry, Customer's right to use the Service ends. Customer may export Customer Data using available functionality for 30 days after termination or expiry, unless access has been terminated for security, legal or acceptable-use reasons that reasonably prevent continued access.

Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, data export and deletion obligations, disclaimers, liability limits, indemnities, governing law and dispute provisions.

Suspension

Reinversed may suspend the Service, an account, workspace, Agent, embedded interface, Integration, Integration Credential, API key, Write Action or other part of the Service where reasonably necessary to address a security risk, suspected credential compromise, suspected personal data breach, acceptable-use violation, harmful Agent Action, non-payment, excessive usage threatening platform stability, third-party provider suspension, legal requirement or regulatory risk.

Reinversed will use reasonable efforts to give prior notice where practicable, limit the scope and duration of suspension, and restore access once the issue is resolved.

Changes

Reinversed may modify and improve the Service, provided it will not materially reduce the core functionality of the paid Service during the then-current Subscription Term unless required for security, legal, third-party provider or operational reasons.

Reinversed may update these Terms on reasonable notice. For online or self-service subscriptions, continued use after the effective date constitutes acceptance to the extent permitted by law. Material adverse changes to paid subscriptions will apply from the next renewal unless earlier application is required by law, security, misuse prevention or third-party provider terms.

Export controls and sanctions

Customer must comply with applicable export control, sanctions and trade compliance laws. Customer must not use the Service in or for the benefit of embargoed countries, sanctioned parties or prohibited end uses, or in a manner that would cause Reinversed to violate applicable trade restrictions.

Governing law and disputes

These Terms are governed by the laws of Sweden, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the Stockholm District Court (Stockholms tingsrätt) as the court of first instance, unless the parties instead agree in an Order Form to resolve disputes by arbitration administered by the SCC Arbitration Institute, seated in Stockholm.

If Customer is a consumer, this governing-law and dispute clause applies only to the extent it does not deprive Customer of mandatory protections or mandatory venues available under the law of Customer's country of residence.

Contact

Questions about these Terms can be sent to legal@reinversed.com.